ServiceTracker - Welsh ICE

ServiceTracker

Mike Day

ServiceTracker specialise in Pest & Environmental and Water Hygiene & Legionella Control applications and our solution can be customized to fit any business needs.

Service Contract Management, Service Control and Scheduling
Field Service Mobile
Billing Management and ERP/Business Intelligence
Get 360 degrees visibility to your customer accounts and contracts for effective service and account management as customer information is captured right from the start of the process.
Customer Services teams and labour planners have full visibility of what’s happening in the field and know exactly the location of all field staff with Geolocations, fully integrated scheduling and mobile workforce optimisation using intuitive screens and interactive calendars
Using Task receipt and acknowledgement and status updates, field staff have control over their workload. ServiceTracker provides full off-line capability when upadating electronic service sheets / log books / asset management (including bar code scanning) and electronic signature capture.
Contracts, one-off quotes and customer pricing schedules are all integrated to ensure invoices are created and dispatched at the earliest opportunity.
ServiceTracker is also a Revenue Management and ERP solution providing a holistic view of both the customer and internal resources through effortless reporting.

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