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Join the Welsh ICE team as our new Receptionist! ✨

Welsh ICE is looking for someone to join our team as a Receptionist & Admin Assistant!

At Welsh ICE, every day is different. We house a dynamic and supportive community of business owners based in Caerphilly. We’re looking for a passionate Receptionist & Admin Assistant to be the friendly face and organisational backbone of our vibrant hub.

You will be available to work from our Caerphilly Hub from 8:30am, Monday to Friday, but we may consider a range of part time, flexible and full time options.  

As Front of House, you will play a pivotal role at ICE, providing support across day-to-day office needs and keeping the office running smoothly. You will assist visitors by greeting, welcoming, and directing them appropriately. You will be a natural host and get a kick out of providing excellent customer service.

This is a great opportunity to join a dynamic team in a diverse and exciting environment. Every day at ICE is different. You’ll be working in a fast-paced office, engaging with entrepreneurs from a variety of sectors and making a real impact as part of the team.


  • Meeting and greeting members, staff, prospective customers and partners with a smile.
  • Addressing and directing incoming telephone calls, voicemails and emails
  • Facilitating and sorting all incoming and outgoing deliveries, collection, post and couriers, scanning mail to members as required
  • Supporting visitors with car parking and vehicle registrations
  • Ensuring a welcoming environment in our coworking space, kitchen and meeting rooms. Making sure they are always clean, organised and tea/coffee facilities are maintained.
  • Room set-ups for interviews, activities, client and company meetings
  • Managing and ordering office consumables (toner, stationery, tea/coffee etc)
  • Basic administrative tasks e.g. scanning and filing
  • Booking partners to conduct safety checks, PAT Testing and staff training
  • Running Identity, Background and Credit Checks using company software
  • Updating membership documents and membership database
  • Updating company reports, target sheets and monitoring documents 
  • Keeping track of all purchases at reception and reporting these to accounts
  • Engage with our community with internal communications to our members
  • Some basic social media activity including photos of spaces in use

Desirable personal qualities

  • Passion for supporting local small and start-up businesses
  • Highly organised and detail-oriented
  • Excellent interpersonal and communication skills
  • Enthusiastic and approachable – A real team player.
  • Computer literate
  • Self-motivated and work on your own initiative
  • Ability to prioritise tasks appropriately
  • Real team player with a flexible and calm approach to work
  • A background in customer service or front of house would be advantageous
  • The ability to speak Welsh is also desirable

Qualifications/ Experience
At least a year of experience in an admin, reception or customer facing role would be desirable.

Why You’ll Love Working with Us:

  • Career Development: We’re committed to your growth with training, mentorship, and clear career progression.
  • Inclusive Culture: Be part of a friendly, diverse team where your individuality is celebrated.
  • Meaningful Impact: Support local businesses in our community.
  • Fun!: Enjoy regular social events with our team and community – Expect to make new friends!

Equal Opportunities
Welsh ICE is an equal opportunities employer. We’re committed to encouraging equality and inclusion among our workforce and celebrating diversity. We do not discriminate based on race, religion, colour, national origin, sex, sexual orientation, age, disability status, or any other applicable characteristics protected by law.

Dress Code
We encourage our team to wear what they’re comfortable in and feel free to express their individuality.

Contract length
6 months 


Application deadline

Initial Interview
August 1st 2024 at 6pm in Welsh ICE, Caerphilly CF833GG

Expected start
August / September 2024

How to Apply
To apply for this vacancy, please email a CV and cover letter to [email protected] by the 26th of July 2024*.

*We may close this vacancy early if we receive sufficient applications for the role so to avoid disappointment, please express your interest as early as possible.

Together, let’s make a difference in the lives of aspiring entrepreneurs for the benefit of our community.